gavel Legal Document

TERMS OF SERVICE AND CONDITIONS OF SALE

update Last Updated: September 30, 2026

Welcome to INNOOPTIC (innooptic.com), operated by GUANGZHOU INNOVATION OPTICAL CO., LTD (hereinafter referred to as "we", "us", "our", or the "Company"). By accessing our website, requesting a quote, or placing an order, you agree to be bound by the following Terms of Service and Conditions of Sale ("Terms").

These Terms apply primarily to business-to-business (B2B) transactions, including wholesale, bulk orders, and OEM/custom branding services.

SECTION 1 - COMPANY INFORMATION

  • Brand: INNOOPTIC
  • Company Name: GUANGZHOU INNOVATION OPTICAL CO., LTD
  • Manufacturing Base: Floor 3-4, Plant Building 1, Mona Lisa Industrial Park, No.16 Ruiyuan Road, Huadu District, Guangzhou, China.
  • Company Registration Number: 91440114052572561B
  • Contact Email: contact@innooptic.com
  • Phone / WhatsApp: +852 4666 5010

SECTION 2 - PRODUCT INFORMATION & STRICT SAFETY COMPLIANCE

We specialize in certified protective eyewear, particularly solar eclipse glasses (paper and plastic frames).

  • Certification: Our solar eclipse glasses are rigorously tested by accredited independent laboratories (Notified Bodies) and fully comply with the EN ISO 12312-2:2015 international standard and EU CE (Category II PPE) regulations.
  • Safety Warning: Safe eclipse viewing requires strict adherence to user instructions (IFU) provided with the products. Solar eclipse glasses are intended only for direct, unmagnified solar observation. They MUST NOT be used with cameras, telescopes, binoculars, or any other optical devices.
  • Liability: We guarantee the optical safety of our products upon delivery. However, the Company shall not be held liable for any eye injury or damage resulting from improper use, failure to follow safety instructions, or the use of damaged/scratched filters. Buyers distributing our products to end-users are responsible for ensuring safety instructions remain intact on the packaging.

SECTION 3 - ORDERS, B2B TRANSACTIONS & OEM SERVICES

  • Order Acceptance: An order or wholesale inquiry placed via our Site is an offer to purchase. A binding contract of sale is formed only when we issue a formal Proforma Invoice (PI) or an official order confirmation email.
  • Custom Branding (OEM): For custom-printed paper or plastic glasses, the buyer is solely responsible for ensuring they have the legal right to use any logos, artworks, or intellectual property submitted for printing.
  • Right to Refuse: We reserve the right to refuse or cancel any order for reasons including, but not limited to, suspected fraud, insufficient production capacity, or inability to meet requested shipping timelines.

SECTION 4 - PRICING, TAXES, AND PAYMENT

  • Pricing: Prices are generally quoted in USD or EUR (unless otherwise specified). For wholesale orders, prices depend on order volume and customization requirements.
  • Taxes and Duties (International Shipping): Unless expressly quoted as DDP (Delivered Duty Paid), all international B2B shipments are generally shipped under FOB or EXW terms. The buyer is entirely responsible for all import duties, VAT, customs clearance fees, and any other local taxes imposed by the destination country. We do not guarantee VAT recovery.
  • Payment Terms: For bulk and custom orders, production will only commence upon receipt of the agreed deposit. The remaining balance must be cleared before shipment, as stipulated in the Proforma Invoice.

SECTION 5 - SHIPPING AND GLOBAL LOGISTICS

  • Delivery Times: We offer global logistics solutions (Air freight, Sea vessels, Road transport). All delivery and lead times provided are estimates based on standard production and carrier schedules.
  • Delays: While we strive to meet all deadlines—especially for time-sensitive astronomical events—we are not liable for delays caused by shipping carriers, customs processing, port congestion, or force majeure events.
  • Risk of Loss: The title and risk of loss pass to the buyer once the goods are handed over to the carrier or logistics provider, in accordance with the agreed Incoterms.

SECTION 6 - RETURN POLICY & CLAIMS (BUSINESS-TO-BUSINESS)

Because our core business involves large-scale B2B wholesale, time-sensitive event merchandise, and customized products, our return policy strictly follows standard commercial terms:

  • No "Change of Mind" Returns: For business-to-business (B2B) sales and custom OEM orders, the consumer "right of withdrawal" (such as the EU 14-day cooling-off period) does not apply. All sales are final once production begins or goods are dispatched.
  • Claims for Defects: Upon receiving the shipment, the buyer must inspect the goods immediately. Any claims regarding defective, damaged, or short-shipped items must be submitted to contact@innooptic.com in writing within 7 days of receipt, accompanied by clear photographic or video evidence.
  • Remedy: If a defect is confirmed to be a manufacturing fault on our end, we will, at our discretion, offer a replacement, partial refund, or credit for future orders. We will not accept returns of any individual units removed from their original secure packaging or wrappers.

SECTION 7 - INTELLECTUAL PROPERTY

All content on this website, including but not limited to product images, text, graphics, logos, 3D renderings, and laboratory test reports (EU DoC, ISO certificates), is the exclusive property of GUANGZHOU INNOVATION OPTICAL CO., LTD. Unauthorized use, reproduction, or distribution of our certificates or marketing materials by non-authorized resellers is strictly prohibited and will result in legal action.

SECTION 8 - GOVERNING LAW AND DISPUTE RESOLUTION

These Terms of Service and any separate agreements whereby we provide you with products or services shall be governed by and construed in accordance with the laws of Hong Kong / the People's Republic of China, without regard to conflicts of law principles. Any dispute arising from these terms shall be negotiated in good faith; if unresolved, it shall be submitted to the competent courts where our company is registered.

SECTION 9 - CHANGES TO TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms at any time without prior notice. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.